I am sorry I have to write this letter, but there has been an incident of poor service provided by some of the members of the computation center or SNAP service.

I recently had difficulties with my computer, and I called the computer service center to have some questions answered.

As a new member to the computer age, I am not familiar with all the aspects of using a computer.

Hence, I called this service for advice.

The advice the center gave is not the issue, but the manner in which the service was provided.

Many Iowa State students have difficulties adapting to university life and have many questions which need answers.

One issue I’ve come to recognize over the years I’ve attended ISU is that the people providing assistance don’t realize their obligation to the students.

When I called the computer service center with a question, the answer given was in a rude and harsh manner, as if they didn’t have the time to assist me.

I understand some people may be having a bad day or are frustrated by many callers, but like any service industry, the clients or customers are important.

I feel some of the faculty and student workers forget or neglect this factor. In the case of the computer center, I was treated with disrespect not once, but twice in a time frame of two phone calls.

While attending ISU, I have come across more incidents other than this one. I want the staff of ISU to realize its value and make sure it treats everyone it helps with the utmost respect and consideration — if not for the sake of their jobs, then for the sake of kindness to others. We all need to appreciate the knowledge we have obtained and disseminate it with a kind heart.

I hope the faculty and work study students don’t look at this letter as a negative reflection of their service, but as a positive reminder that the position they hold is one of responsibility.

They were hired to meet the needs of the students.

Please remember why you were employed by ISU and also remember how important you are to the students who currently attend ISU, as well as to those students who will attend ISU in the future.

Grif Kolberg

Senior

Finance and international studies