Landlord responds to Copper Beech apartment complaints


Blake Lanser/Iowa State Daily

Residents at the new Copper Beech townhomes haven’t been satisfied with some of the issues and findings they’ve discovered upon move-in. Residents have reported holes in walls, beer cans in bathtubs and paint splatters all over windows. The townhomes opened for move-in on Aug. 23 for most residents.

Emily Eppens

Campus Crest, the owner of The Grove and Copper Beech, seeks to answer its tenants’ questions.

Robert Dann, chief operations officer for Campus Crest, said Copper Beech will help students with any problems found in their apartments upon their move-in date.

Dann said its priority will be to appease students’ complaints and communicate with students on future complaints as well as how to solve their present concerns.

“The most important thing for [Campus Crest] is the students,” Dann said. “We house over 46,000 students across the country. We know where our bread is buttered and that is taking care of the students. If we run into an issue like this, we take care of them the best we can.”

He also says that the construction delay that caused the complex to pay for some of their tenants to live in hotels until the building was complete was largely due to soil issues on the property.

“We had soil issues that we had to deal with, which was a struggle when we did The Grove project as well,” Dann said. “The soil is very fertile, and it has been very difficult to find firm soil to build on. It’s a little more difficult to work with.” 

Upon moving in, students had also complained of muddy footprints on the carpet, leftover pop cans and dirty bathrooms.

Dann said that some of the contractors Campus Crest hired were not doing their jobs properly or as quickly as they had promised the company. 

“We had to change them out and get somebody who knows what they are doing,” Dann said. 

The apartments have had complaints from students regarding nonfunctioning or brokend appliances, power outlets and air conditioning units. Copper Beech aims to resolve these problems as quickly and as efficiently as they can, Dann said.

All Campus Crest buildings were inspected and approved by the local business authorities.

“We have replaced and repaired everything the students have issues with,” Dann said. “It’s a big complex. It’s bound to have some problems. We try to fix those issues the best we can.”

Copper Beech uses social media and notices around the complex to communicate with its tenants.

“When it comes down to it, our focus is the students,” Dann said. “We want to give them the best experience that we can during their time in school.”